How to navigate and use Support Flow
- Kerem Tazedal (Unlicensed)
How to navigate and use Support Flow
This guide will help you use Support Flow to manage support cases, create new tickets, search for existing cases, and communicate with the support team.
Log in
Go to the Support Flow login page.
Enter your email address and password.
Click "Sign in" to access the system.
Navigate the Home Page
After logging in, you’ll arrive at the dashboard, where you can:
View your unresolved tickets.
Create a new ticket by clicking "+ New ticket".
Use the side menu to:
Save (if needed).
Create a new ticket.
View all tickets.
Log out.
Search for your own or your organization’s tickets
In the "All tickets" tab, you can search for specific tickets:
Search by ticket number, title, or description.
Filter by status, date, type, reporter, or organization.
Search within your organization by entering the company name.
Click "Search" to display the results.
Create a new ticket
Click "+ New ticket".
Fill in the fields:
Title – a short description of the issue.
Description – detailed information about the problem.
Type – select whether it's a bug, question, or other.
Add attachments if needed.
Click "Submit" to send the ticket.
View and manage your submitted ticket
After submitting a ticket, it will appear in the "My unsolved tickets" list.
Here you can view the status, date, and description.
Click the ticket to open it and see the details.
Start a conversation in a ticket
Open a ticket to start a conversation with the support team.
Type a message in the "Conversation" field.
Add an attachment if needed.
Click "Send" to submit your response.
Log out
Click "Logout" in the side menu to end your session.