How to navigate and use Support Flow

How to navigate and use Support Flow

This guide will help you use Support Flow to manage support cases, create new tickets, search for existing cases, and communicate with the support team.

1. Log in

   Go to the Support Flow login page.

   Enter your email address and password.

   Click "Sign in" to access the system.

2. Navigate the Home Page

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After logging in, you’ll arrive at the startpage, where you can:

• View your active tickets.

• Create a new ticket by clicking "New ticket".

• Use the side menu to:

  • Save (if needed).

  • Create a new ticket.

  • View all tickets.

  • Log out.

3. Search for your own or your organization’s tickets

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In the "All tickets" tab, you can search for specific tickets:

• To display all tickets connected to your organization click "Search" without adding any criteria to the search.

• If you want to search for all tickets with for example a specific status enter that status in the drop down and click “Search”

• You can filter the tickets in the grid by entering information in the search fields in each column or click the funnel to access available options.

4. Create a new ticket

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1. Click "+ New ticket".

   Fill in the fields:

   • Title – a short description of the issue.

   • Description – detailed information about the problem.

   • Type – select whether it's a bug, question, or other.

   • Add attachments if needed.

   Click "Submit" to send the ticket.

5. View and manage your submitted ticket

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• After submitting a ticket, it will appear in the "My unsolved tickets" list.

  • Here you can view the status, date, and description.

  • Click the ticket to open it and see the details.

6. Start a conversation in a ticket

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• Open a ticket to start a conversation with the support team.

  Type a message in the "Conversation" field.

  Add an attachment if needed.

  Click "Send" to submit your response.

7. Log out

   Click "Logout" in the side menu to end your session.